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What is Customer Experience?

Customer Experience or CX is everything a business offers that affects the feelings and perception of its customers. Basically, it is the sum of all the interactions that a buyer has with a business over its journey with the brand. For eCommerce business, it is highly essential to provide a seamless customer experience in order to attract, convert, and retain consumers.
Here is an ultimate guide to eCommerce customer experience for more details.

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eCommerce Glossary

What is Customer Experience?

Want to read more on this topic? Check out our related resources:

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ebook:

Ecommerce Insight:

Whitepaper :

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