The Power of AI in eCommerce: In Conversation with Marcin Dancewicz

The eCommerce industry has experienced explosive growth in recent years, with online sales reaching record-breaking numbers and reshaping the way we buy and sell goods and services.

In this interview, we will explore the world of eCommerce with a seasoned professional who has over a decade of experience in the industry. He will share insights on the latest trends in eCommerce, including the use of Artificial Intelligence to enhance customer experience and simplify merchant tasks.

We will also discuss the future of eCommerce and valuable lessons for those looking to break into the industry. So, whether you’re an eCommerce professional or just starting out, this interview is sure to offer valuable insights and perspectives on the ever-evolving world of online selling.

So, let’s get started.

Q1: Can you tell us a little about your background and experience in the eCommerce industry?

I’ve been working in eCommerce for the last 11 years, starting from a full-stack developer through team lead to architect. Specializing in Magento, I saw and participated in its development, working on all aspects of its code on dozens of projects for multiple great companies.

Q2: Can you describe a particularly successful project or campaign that you have worked on in the eCommerce space?

One of the most exciting projects I was involved in was working on British American Tobacco. The project was the largest I was ever working on; however, the workflow was surprisingly smooth. Synchronizing dozens of people to deliver the best solutions was something that impressed me a lot. I’m proud I had a chance to work on this project and add to its greatness.

Q3: Can you tell us about a current trend or development in eCommerce that you find particularly exciting or noteworthy?

The most noteworthy and exciting trend in eCommerce nowadays is Artificial Intelligence. It’s used to improve customers’ experience and simplify merchants’ tasks and other aspects of eCommerce. It’s a true revolution and a huge leap in online selling. The world of online trading will change beyond recognition in such a short time – it’s truly amazing!

Q4: How do you see eCommerce evolving in the next 5-10 years?

In my opinion, eCommerce will change drastically in 5 years, and it will be completely different from what we have now in 10 years. The world is changing quickly regarding economy and resource distribution, and AI significantly impacts this change.

I think the ones who’ll embrace the change and adapt to it have the greatest chance to become market leaders, but it’s also a big opportunity for startups that can recognize this change and act accordingly.

Q5: What advice would you give to someone just starting out in eCommerce or looking to break into the industry?

Recognize the huge opportunity in the changes that are happening globally in the world now and use the latest tools to find the niche on the market and start new eCommerce businesses. Embrace the advantages that AI gives to rise above the competition by using it to provide a better customer experience and work in all fields where it’ll do a better or even faster job than humans could do. The future is now; we must recognize and use it to our benefit.

Wrapping Up

So, that was all about today’s session. We thank Marcin Dancewicz for talking to us and sharing essential insights about the industry. We hope you find this session insightful! For critical discussions and insights, subscribe to our content and stay updated with what’s new in eCommerce and Magento.