A Multi-Store Platform to Order Food Online for a US-Based NGO
35900+
Customers Served
2704
Products Online
49%
Increase in User Engagement
About LSS
Lutheran Social Service is an NGO committed to serving the needful people in Minnesota state of the USA. The organization provides personalized services to people who need food, housing, healthcare services, and happiness. Established in 1865, LSS has grown into one of the largest and oldest human service non-profit organizations of the state by responding to the state’s changing needs fast. This year, their team embarked on a new journey to serve the community in a better way.
LSS
Project Highlights
The customer wanted to develop a platform where people needing food could order it with just a few taps. The team at LSS selected Envision eCommerce as their tech partner, and our team understood all their needs and vision. We developed an easy-to-use and robust online food ordering platform from scratch using Adobe Commerce Cloud that is fulfilling the client’s expectations.
Microsoft Dynamics CRM Integration
The LSS team wanted to expand its offerings, so they needed a solution that offered a full suite of tools to streamline communication between prospects, customers, and team members. We helped them integrate Microsoft Dynamics CRM, which met all their needs the way they wanted.
Recurring Subscription
To avoid the hassles of paying every time customers order food, a unique recurring subscription service model was implemented. It allows customers to set up product subscriptions for specific times and order food items conveniently.
Website Customization
Their team wanted to provide special and customized experiences to their loyal and regular customers. So customer segmentation was done to display different products and prices for each visitor of the website.
An Easy-to-Use and Engaging Food Ordering Website
Powered by Adobe Commerce, LSS is a multi-store platform. In addition, the client wanted to integrate all the high-end features like live search, subscriptions, reporting, analysis, BI, and others to provide a seamless CX. We fulfilled all their demands using our RED packages, and the outcome was excellent.
- A sleek and soothing customer experience
- The three-step easy food ordering process
- Cyber source payment gateway integration
- Powerful eCommerce integrations like Azure AD
The Winning Sauce
Key Features / Integrations
- Integration with Microsoft Dynamics CRM
- Recurring subscription extension implementation
- Spedee integration for shipping delivery method
- Azure AD single sign-on integration with Magento
- Upgraded the website to M2.4.5
- Continuous website maintenance by experts at Envision eCommerce
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