Increase in User Engagement
Lutheran Social Service is an NGO committed to serving the needful people in Minnesota state of the USA. The organization provides personalized services to people who need food, housing, healthcare services, and happiness. Established in 1865, LSS has grown into one of the largest and oldest human service non-profit organizations of the state by responding to the state’s changing needs fast. This year, their team embarked on a new journey to serve the community in a better way.
The customer wanted to develop a platform where people needing food could order it with just a few taps. The team at LSS selected Envision eCommerce as their tech partner, and our team understood all their needs and vision. We developed an easy-to-use and robust online food ordering platform from scratch using Adobe Commerce Cloud that is fulfilling the client’s expectations.
The LSS team wanted to expand its offerings, so they needed a solution that offered a full suite of tools to streamline communication between prospects, customers, and team members. We helped them integrate Microsoft Dynamics CRM, which met all their needs the way they wanted.
To avoid the hassles of paying every time customers order food, a unique recurring subscription service model was implemented. It allows customers to set up product subscriptions for specific times and order food items conveniently.
Their team wanted to provide special and customized experiences to their loyal and regular customers. So customer segmentation was done to display different products and prices for each visitor of the website.
Powered by Adobe Commerce, LSS is a multi-store platform. In addition, the client wanted to integrate all the high-end features like live search, subscriptions, reporting, analysis, BI, and others to provide a seamless CX. We fulfilled all their demands using our RED packages, and the outcome was excellent.
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