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Based in Mexico, Montes Doggett is a brand that helps people create memories at the table by selling an exquisitely handcrafted collection of tableware designs. It is known for its simplicity and versatility. In the year 2021, this business experienced a sudden rise in demand which its website was not able to handle. Thus, they planned eCommerce platform migration and experts at Envision eCommerce helped them.
Montes Doggett follows a B2C as well as a partial B2B model.
Its website had several advanced features, however, the overall customer experience of the store needed an update in order to fulfill business goals and customers' increased expectations.
To provide a highly customizable experience to their customers, they wanted to migrate their web store to Adobe Commerce Cloud from the Magento community version. Experts at Envision eCommerce enabled them to do so seamlessly and ensured zero downtime and no loss of data.
The goal of the team at Montes Doggett was to improve personalization on their website to build an ever-lasting connection with B2B consumers. Thus, we implemented the custom pricing feature to show product prices depending on customer groups for better targeting.
Along with migration, we made their online platform ready to scale by integrating several plug-ins and add-ons like PayPal Pro, UPS shipping method, and several others. As a result, their conversion increased by around 30% within a week of website launch.
Our team analyzed the business goals and client expectations very carefully and we came up with a plan. When executed, that plan delivered outstanding results, leading to improved customer experience and more conversions.
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