Adobe Commerce Cloud Vs Salesforce Commerce Cloud: Which is the Right Choice for 2023?

  • author-img Nicholas
  • 1 year

If you are an eCommerce business planning to scale up quickly but facing problems in achieving your vision, this blog is for you. To start turning your business into what you want it to be, you need a robust eCommerce platform that fulfills your business needs and provides you with the capabilities required to be a global brand.

Salesforce Commerce Cloud and Adobe Commerce Cloud are both great options to consider. Both are used by big organizations and brands to scale. For example, brands like Nike and HP are powered by Adobe Commerce, while Adidas and GoPro use Salesforce to achieve their growth targets.

But which is better for your business needs? We will find out the answer to this question in this blog by comparing both these platforms against several factors. So, let’s get started.

What is Adobe Commerce Cloud?

Adobe Commerce Cloud

Adobe Commerce Cloud is a cloud-based, fully-managed version of the Magento platform that syncs well with all Adobe Experience Cloud tools like Adobe Marketing Cloud, Adobe Analytics Cloud, Adobe Experience Manager, and Adobe Marketing Cloud. Basically, Adobe Commerce Cloud takes the functionality of Magento to another level by letting merchants utilize the power of all these tools seamlessly.

Here are some of the benefits of Adobe Commerce Cloud:

  • High scalability
  • Cloud infrastructure hosting
  • Page speed enhancements
  • Git integration
  • Easy customization
  • Improved security
  • Technologies like Fastly, New Relic, and Blackfire make the deployment process easily manageable

What is Salesforce Commerce Cloud?

 Salesforce Commerce Cloud

Formerly known as Demandware, Salesforce Commerce Cloud is also a cloud-based eCommerce platform using which you can create eCommerce stores and manage and sell products. Because Salesforce’s robust cloud ecosystem backs it, it provides several advanced features and facilities like AI-based recommendations, high scalability, and target segment testing, among others.

Here are some of the unique features of Salesforce Commerce Cloud:

  • Powerful artificial intelligence
  • Real-time inventory visibility for easy order management
  • Multi-site management and localization
  • Maximized SEO visibility
  • Low development costs
  • Unique customer service

Adobe Commerce Cloud Vs. Salesforce Commerce Cloud: Which is Better?

Now that you have an overview of both these platforms let’s get into the details and find out how they are different from each other and which one is better for your business needs:

Adobe Commerce Cloud Vs. Salesforce Commerce Cloud

1. Pricing Policy

While Salesforce has always been an expensive option to build an eCommerce website, they recently changed their pricing policies to suit the needs of non-enterprise-level organizations. On the other hand, Adobe Commerce Cloud is also a costly option. Thus, it is hard to say which is more expensive between the two options.

The cost of both these platforms will depend on several factors, including how much customization is required, availability of integrations, and Gross Merchandising Value. Adobe Commerce Cloud and Salesforce both have flexible pricing options, and the cost also depends on your platform’s revenue. In addition, you will require support from expert developers in both cases to build, customize, and migrate.

  • Adobe Commerce Cloud has monthly and quote-based pricing models. An annual subscription or one-time payment option is not available.
  • Salesforce Commerce Cloud just provides quote-based pricing options.

2. Customization and Flexibility

To build great and highly personalized eCommerce experiences, you need flexibility and customizability. That’s why it is mandatory that the eCommerce platform you use lets you add third-party extensions, add-ons, and plugins to add new functionalities and features according to evolving customer needs. If you compare both these platforms in terms of flexibility, Adobe Commerce Cloud emerges as a winner.

There are thousands of extensions available for ACC from Adobe as well as from third-party vendors that you can integrate to improve website performance hassle-free. You can also create new solutions and reuse them for other projects. Thus, Adobe Commerce is a suitable platform for businesses that want maximum control over how their online store looks and feels.

In comparison, Salesforce Commerce Cloud provides a lot less customization and flexibility. The SaaS nature of the platform restricts businesses and doesn’t allow several changes. As a result, businesses get fewer chances to improve their offering and CX. It becomes tedious to add new features and alter the current ones.

Also, SFCC has very few extensions when compared to ACC. Just the most common integrations are available, like marketing integrations, payment gateways, and so on. It can only connect with apps in Salesforce’s AppExchange. Thus, it is most suitable for businesses whose needs can be fulfilled with standard capabilities.

3. Hosting Solution

Hosting is the backbone of an eCommerce website. It can impact several things, from website scalability to security and performance. But, thankfully, hosting comes packed with ACC and SFCC. There is no requirement for you to be worried about choosing a hosting provider, setting up, or managing a hosting service when using both these platforms.

But, Adobe’s hosting comes with several bonus features, like auto-scaling to manage traffic spikes and PCI compliance for security. If you use or switch to Adobe Commerce, it will let you select a hosting provider as per your preferences. In a nutshell, Adobe provides you with a lot of flexibility.

4. Mobile Commerce

For eCommerce businesses, it is mandatory to establish a presence on mobile. Thus, you must choose a platform that allows you to do it cost-effectively.

While both these platforms are well-suited for mobile commerce, ACC provides you with an easy and convenient option. SFCC provides you with the tools that are needed to build websites optimized for mobile. Also, it comes with additional plugins to help you convert a web page into a native mobile application. But you can eliminate all these steps when using ACC.

Using PWA Studio, an Adobe Commerce web store can be easily converted into a PWA. In addition, Progressive Web Apps provide several advantages and are cost-effective to manage and modify.

Wrapping Up

Salesforce Commerce Cloud and Adobe Commerce Cloud are both amazing eCommerce platforms, and both are backed by rock-solid organizations. But which one is right for you depends on your business needs, budget, and priorities.

If you aren’t looking for flexibility or complete control but a convenient eCommerce experience, SFCC is the best option for you. However, if you need full customizations, ACC is suitable for you. Rest, you can always contact experts at Envision eCommerce to make an informed decision.


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